cv66l's Privacy Policy —
Your information is safe with us

1 Introduction & Scope of Policy

cv66l (referred to herein as "we", "our", or "the platform") is an online gaming platform in Bangladesh offering slot games, live casino, cricket betting, and crash game services. Protecting our users' privacy is our priority. This privacy policy explains what information we collect when you use the cv66l.lat website, how we use that information, how long we retain it, and what rights you have over your data.

This policy applies to all cv66l services — from browsing the website to account registration, deposits, withdrawals, and playing games. By using our website, you are considered to have accepted the terms of this policy.

2 Data Collection

We collect information in two main ways: directly from you, and automatically through your activity on our platform.

2.1 Information You Provide Directly

When creating an account and using our services, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• User-set password (stored in encrypted form)
• Information provided when contacting the support team

2.2 Automatically Collected Information

The following information is collected automatically when you use our website:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Page visits, session duration, and click data
• Game play history, bet amounts, and transaction records
• Login and logout times and dates
• Data collected through cookies and similar tracking technologies

3 Purpose of Data Use

cv66l uses your information only for specific, lawful, and legitimate purposes. We never collect or use your information unnecessarily.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To run gaming, betting, and payment services without interruption.
• Financial Security: To ensure the accuracy of deposits, withdrawals, and transactions.
• Identity Verification: To prevent fraud, money laundering, and access by minors.
• Support Services: To resolve your complaints and questions.
• Responsible Gaming: To identify signs of excessive play and provide necessary support.
• Platform Improvement: To analyze user experience and further improve our services.
• Legal Obligations: To comply with applicable laws and regulations.

4 Data Disclosure & Sharing

cv66l does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:

4.1 Service Partners

The minimum information necessary for operations is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others), and technology service providers. All such partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or applicable law. In such cases we will always provide information in accordance with legal requirements and with maximum protection for you.

4.3 Company Restructuring

In the event of a merger, acquisition, or restructuring of cv66l, user information may be transferred to the new entity. Even in such cases, the terms of this privacy policy will remain in effect.

5 Data Security Measures

cv66l has adopted industry-standard technical and organizational measures to protect your information.

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Control: Only authorized personnel can access specific data.
• Two-Factor Verification: Additional verification is required for sensitive operations.
• Regular Audits: Security measures are regularly reviewed and tested.
• Payment Security: Financial transaction data is stored separately on encrypted servers.

6 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the cv66l website. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies will prevent the website from working properly.

6.2 Functional & Analytics Cookies

These cookies are used to improve your experience and monitor platform performance. They help us understand which pages are used most and where improvements are needed.

You can disable non-essential cookies by changing your browser settings, though this may limit the functionality of some services.

7 Data Retention Period

We retain your information only for as long as necessary and legally required.

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for the period required by financial regulations.
• Closed Account Data: Retained for a specified period after account closure based on legal requirements.
• Support Communications: Retained for a reasonable period after a complaint is resolved.
• Cookie Data: Deleted at the end of a session or after a set period, depending on the type of cookie.

8 User Rights

cv66l gives its users full control over their own information. You have the following rights:

8.1 Right to Access Data

You can find out at any time what information we hold about you. Upon request to our support email, we will provide a summary of your data.

8.2 Right to Correct Data

If there is any error in your stored information, you may request a correction. We will make the correction as quickly as possible.

8.3 Right to Delete Data

In certain circumstances you may request deletion of your data. However, some data may be required to be retained due to legal obligations or the need to resolve disputes.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases we will respect your request.

8.5 Right to Data Portability

You may request to receive your account data in a structured format.

9 Protection of Minors

cv66l strictly does not provide services to those under 21 years of age. This is a platform for those aged 21 and above only.

• Age is verified at the time of registration.
• Age is confirmed through identity document verification.
• If a user is suspected to be a minor, the account is suspended immediately.
• No information from minors is knowingly collected.

If a parent or guardian believes their minor child has registered on this platform, please contact [email protected] immediately. We will take prompt action.

10 Policy Changes

cv66l reserves the right to update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or technological changes.

• Users will be notified by email of significant changes.
• The revised policy will be published on this page and the "Last Updated" date will change.
• Continuing to use the platform after changes are made will be considered acceptance of the new policy.
• If you do not agree to the changes, you may request to close your account.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

• Live Chat: Active 24/7 — contact us directly on the cv66l website.
• Email: [email protected]

We generally try to respond as quickly as possible through our support channels. For privacy-related requests, we will begin processing after verifying your identity, so that only the right person receives the information.